Refund policy

Retro’s Return Policy

 

For All Customers in Australia & New Zealand

You can return any damaged or incorrect item for a refund within 30 days of receiving your order.

All returns must be authorized by the Retro’s Team via email: info@drinkretros.com.

Full Refunds will be offered if:

  • The item you received was incorrect

  • The item was damaged

  • Items were missing from your order

  • The product was not as described

 

1. Policy Overview

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

Prior to processing refunds or exchanges, customers are required to send pictures of defects. Without pictures we cannot process requests.

To be eligible for a return your item must be unused, in the same condition that you received it, and in the original packaging.

 

2. Authorisation

Before returning your product, you must email us at info@drinkretros.com so we can provide you with return details.

 

3. Shipping

Once the return has been authorized and return details provided:

  • You will be responsible for paying the shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

4. Refunds (New Zealand)

Once your return is received and inspected, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of days.

 

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. Contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at info@drinkretros.com.

 

6. Unclaimed Orders

It is the customer’s responsibility to follow tracking advice and be present when the order is delivered.

Deliveries will always be attempted at least once. If undeliverable, they will be taken to the local post office or relevant postal centre until claimed.

If the customer does not claim their order within 5–10 business days (depending on country and service), the order may be returned to us. In such cases, we do not offer a refund or replacement. However, we can re-send the order if the customer is willing to cover postage costs.