Shipping policy

Retro’s Shipping Policy

Effective Date: 14/08/25

1. Shipping Locations

We currently ship bottled beverages within New Zealand only.
– We deliver to residential and business addresses.
– We cannot deliver to P.O. Boxes, private bags, or parcel lockers.
– If you live in a rural delivery (RD) area, additional delivery times may apply.

2. Processing Times

– Orders are processed within 1–2 business days after payment is confirmed.
– Orders placed on weekends or public holidays will be processed on the next business day.
– You will receive an email confirmation with tracking details once your order has been dispatched.

3. Delivery Timeframes

Estimated delivery times (from dispatch):

  • Urban addresses: 1–3 business days

  • Rural addresses: 3–7 business days

Please note: These timeframes are estimates only. Delivery may take longer during peak periods, promotions, or due to courier delays.

4. Shipping Costs

– Shipping fees are calculated at checkout based on your location and order size.
– From time to time, Retro’s may offer free shipping promotions. Any such offers will be clearly advertised and subject to conditions.

5. Risk of Loss & Title

– Title to the products passes to you once payment is received in full.
– Risk of loss or damage passes to you once the order is delivered to the delivery address you provided.
– If your parcel is lost or damaged in transit, please contact us at support@retros.co.nz within 7 days of expected delivery. We will work with our courier partners to investigate.

6. Incorrect or Incomplete Addresses

Please ensure your shipping details are correct at checkout. Retro’s is not responsible for delays, lost shipments, or additional costs caused by incorrect or incomplete delivery information provided by you.

7. Shipping Restrictions

– Due to health and safety regulations, once beverages leave our facility, we cannot accept returns of opened or consumed products unless they are faulty (covered by the Consumer Guarantees Act 1993).
– We reserve the right to cancel or refuse orders if shipping to your location is not feasible.

8. Consumer Rights

Nothing in this Shipping Policy limits your rights under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
If your order arrives damaged, faulty, or is not delivered within a reasonable timeframe, you are entitled to a remedy under NZ consumer law.

9. Contact Us

For questions about shipping or to report an issue with your delivery, please contact us:

Retro’s Ltd
Email: info@drinkretros.com
Business Address: 265 Henderson Valley Road, Henderson, Auckland, Auckland 0612, New Zealand